Return & Refund Policy

At MOYN, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

1. Return Eligibility

You may return items within 14 days of receiving your order. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In the original packaging
• Accompanied by proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items marked as final sale
• Products that have been worn, washed, or altered
• Items without original tags or packaging

3. How to Initiate a Return

To start a return, please contact us with:

• Your order number
• The item(s) you wish to return
• Reason for return
• Photos of the item (if applicable)

We will provide you with return instructions and a return authorization within 24-48 hours.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refund Process

Once we receive and inspect your returned item:

• Approved returns will be processed within 3-5 business days
• Refunds will be issued to your original payment method via İyzico
• Please allow 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once your refund has been processed

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for your preferred item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

8. Cancellations

Orders can be cancelled within 2 hours of placement. After this time, your order may have already been processed for shipment. Please contact us as soon as possible if you need to cancel.

9. Contact Us

For any questions regarding returns or refunds, our customer service team is here to assist you. We're committed to making your shopping experience exceptional.

Last updated: January 2026