Shipping Policy

Last updated: September 20, 2026

Order processing

Orders are processed Monday through Friday and are normally prepared for dispatch within 2–4 business days, excluding public holidays in Türkiye. Tracking information will be sent by email or message when your order ships.

Shipping within Türkiye

Standard domestic delivery normally takes 2–5 business days, depending on the carrier's service area. The applicable rate is shown at checkout. Product and shipping prices include VAT where required.

United States and United Kingdom

International orders are sent using a tracked express service. UPS Express is our preferred carrier; an equivalent tracked express carrier may be used depending on the destination, service availability or price.

• Processing time: Normally 2–4 business days.
• Estimated express transit time: Normally 5–10 business days after dispatch.
• United States: US$19.90 for orders below US$150; free express shipping for orders of US$150 or more.
• United Kingdom: TRY 1,000 for orders below TRY 7,500; free express shipping for orders of TRY 7,500 or more.

The country- and cart-specific rate displayed at checkout controls. Delivery estimates are not guarantees and may be affected by customs processing, peak periods, weather or carrier operations.

Customs, taxes and duties

International orders may be subject to import VAT, customs duties or carrier processing fees under the destination country's rules. Unless checkout expressly states that these amounts have been collected, they are the customer's responsibility. The carrier or customs authority may contact you before delivery.

Address accuracy and undeliverable parcels

The customer is responsible for providing a complete and accurate delivery address, including apartment or suite number and postal code. If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or unpaid customs charges, return and reshipping costs may be charged to the customer. This does not affect rights relating to defective, damaged or incorrectly supplied items.

Lost, delayed or damaged parcels

If your parcel is lost, substantially delayed or arrives damaged, contact info@shopmoyn.com with your order number and, where possible, photographs. We will open an investigation with the carrier and work with you toward a resolution.