Returns and Refunds Policy

Last updated: September 20, 2026

We want you to be happy with your MOYN order. This policy is provided in addition to, and does not limit, your statutory consumer rights.

Requesting a return

You may request a return within 14 days after receiving your order by emailing info@shopmoyn.com. The item must be unworn, unused and unwashed, with its tags attached and, where possible, in its original packaging. Please include your order number or proof of purchase.

Packages sent without prior return approval and instructions may not be accepted.

Return address

MOYN
Pınartepe Mah. Sahil Sk. No:6/4
34500 Büyükçekmece, Istanbul
Türkiye

Return shipping costs

• Incorrect, defective or damaged item: MOYN will cover the return shipping cost. We may request photographs for assessment. Where appropriate, we will provide a prepaid return label or reimburse a reasonable, pre-approved shipping cost.
• Change of mind, incorrect size or colour selected: The customer is responsible for the return shipping cost. We recommend using a tracked shipping service. Original shipping and express service charges are non-refundable except where required by law or where the return results from our error.

If an item is defective, damaged or incorrect, please stop using it and contact us as soon as reasonably possible.

United Kingdom and European Union customers

Customers in the United Kingdom or European Union may have the right under applicable distance-selling rules to notify us of cancellation within at least 14 days after delivery, without giving a reason, and then return the item within 14 days after that notice. Where required by law, we will refund the standard outbound delivery cost; any additional amount paid for a more expensive express option is not refundable. For change-of-mind returns, the customer pays the direct return shipping cost, as disclosed before purchase.

Non-returnable items

Made-to-order or personalised products and gift cards cannot be returned except where required by applicable law. Your legal rights concerning defective, misdescribed or incorrectly supplied items remain unaffected.

Exchanges

To request another size or product, first contact us to arrange a return. The fastest option is usually to place a separate order after the return is approved. Exchange-related shipping costs are the customer's responsibility unless the original item was defective, damaged or incorrectly supplied.

Refunds

We will email you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days and, in all cases, within the time required by applicable law. Your bank or card provider may need additional time to post the funds.

For assistance, contact info@shopmoyn.com.